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Refunds & returns

All of our products come with a 14-day money-back guarantee. We also cover the cost of insurance of goods shipped to our customers. We are committed to our customers and aim to set the benchmark in customer service that others aspire to.

Goods are inspected prior to dispatch to ensure they accord with the customer's order.

If any goods are to be returned please contact us via email at service@chaballo.com.au and we will respond to you promptly.

If you are returning an item please include the original invoice and return it in its original packaging.

All postage costs are to be incurred by the customer and we recommend that you obtain proof of posting as Chaballo will not be held responsible for goods lost in transit. Chaballo reserves the right to refuse to accept, and to return, goods that arrive COD or have "More to Pay" stamped on them.

Personalized or "made to order" goods cannot be returned or exchanged.

** Return Policy for Bit Bank Australia Products:

You may return new and unopened items within 14 days for an exchange or a full refund. Bits must be unused and contain all original packaging and tags.

Sizing chart

Measurements for rider apparel

Bridle Size ChartMeasurements for horse gear

Sizing table for boots and chaps

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